Office Procedures

OFFICE PROCEDURES

Our regular office hours are approximately 9:00 AM until 4:30 PM, Monday through Friday.

We are always closed for National Holidays: Labor Day, Memorial Day, President's Day, Columbus Day, Veteran's Day, July 4th, Thanksgiving Thursday and Friday, Christmas Day (sometimes Christmas Eve, too, depending on the day of the week upon which it falls), and New Year's Day.

On closed days and after 4:30 PM the regular phone number will roll over to voicemail.

The computer fax is on (330) 434-4897 24 hours per day.

You may leave a confidential and detailed message with the real, live human beings who answer the phone during business hours. They are very intelligent people and very capable of writing a detailed message. Any message you may leave on voicemail after hours is also confidential.

I am sometimes in Court for entire days, and often gone for several hours, so please do not get upset that I do not call you back right away. Three calls within the same day do not get quicker attention if I am in Court for all of them.

Often the person who is answering the phone will be able to answer your questions as long as you are not asking for legal advice, and can certainly take information from you. Sometimes there will be a break at Court and I can call the office for messages and can relay a short answer to you.

I will never interrupt your meeting with me to take a call from another client, so please do not expect the other clients to have their time interrupted either. I will, however, always take a call from a Judge or a Magistrate, and will take a call from opposing counsel in your case while I am meeting with you.

You will receive a copy of every pleading, every letter, every fax and everything else that comes in or goes out of the office concerning your case, so you will be informed of the status of your matter at every stage. Be aware, however, that there may be psychological reports, CSB investigatory findings, and other documents stamped "Confidential - not to be released", so I cannot by law, give you copies of those. All else, though, is about your life and you will receive copies of everything. Do not leave these papers in a place where the other side may have access to them. If there is a place other than your residence address where you wish to receive written correspondence, make sure we have that preference in your file.

I will usually read email the same weekday you sent it, and will try to respond within two (2) business days (a business day is Monday through Friday, excluding holidays), unless some major unusual incident involving Internet access occurs, which will happen about once a year despite the assurances from the utility provider.

It is important that you provide the information requested from you as soon as you possibly can. You can help me help you in this way.

Call today to schedule an appointment with Melissa Graham-Hurd.
Ohio Family Law Attorney

Melissa Graham-Hurd
333 South Main St.
Suite 301
Akron, Ohio 44308
330-996-4099

The use of the Internet for communications with the firm will not establish an attorney-client relationship and messages containing confidential or time-sensitive information should not be sent.

The information you obtain at this site is not, nor is it intended to be, legal advice. You should consult an attorney for individual advice regarding your own situation.

Melissa Graham-Hurd provides legal services for clients in Akron, Barberton, Bath, Canal Fulton, Canton, Copley, Cuyahoga Falls, Fairlawn, Green, Hudson, Jackson Twp., Lakemore, Macedonia, Massillon, North Canton, Norton, Peninsula, Springfield Twp., Stow, Twinsburg, Wadsworth, Wooster, Stark County, Summit County, Wayne County, and Medina County